Customer Service
Orders, returns, warranty questions, and product help for planters, garden tools, and outdoor essentials.
Order Support
Can I change or cancel my order?
Orders are processed within 1–2 hours of placement. Contact support immediately if you need to cancel or modify. Shipped orders cannot be cancelled but are eligible for our 30-day return policy.
How do I track my order?
Once your order ships, you receive a tracking email. You can also log into your account and view updates under My Orders.
Product Questions
What brands do you sell?
We carry planters, tools, and outdoor essentials from Fiskars, Bloem, Corona, Ames, Scotts, Miracle-Gro, and other known garden brands — details are listed on each product page.
Do you offer bulk or wholesale pricing?
Yes. Volume pricing is available on planters and commonly ordered tool sets for landscapers and households. Email support with quantities for a custom quote.
Returns, Refunds & Warranty
What is your return policy?
Unused items in original packaging may be returned within 30 days. Damaged or incorrect shipments qualify for replacement or full refund. See our Refund & Return Policy for details.
How do I initiate a return?
Log in to your account, go to My Orders, and select Request Refund. Our team responds within 24 hours with a prepaid return label when approved.
When will I receive my refund?
Refunds are processed within 3–5 business days after we receive the returned item.
Care & Usage
How should I care for terracotta planters?
Allow vessels to dry between waterings when possible. In freeze climates, empty or shelter pots for winter. Product pages include material-specific care notes.
How do I maintain garden tools?
Wipe blades after use, oil wooden handles occasionally, and store dry. Sharpen edges as needed for clean cuts.
Still need assistance?
Our support team is available Mon–Sat, 9am–6pm EST.